Service Desk Software
Many companies have a ticketing system, service desk software or customer service software. No, not the kind you purchase at a movie theatre. Actually, it is more like a database to keep track of issues and requests, such as a help desk or service desk (sometimes referred to as a service management software or IT support software). It is probably less known because it's not actually used by customers. It's usually used by IT teams. For example: the helpdesk team, or the desktop support team, or the help desk software team, or team of IT help desk service. However, it can be important in certain cases. Customers can contact the helpdesk team with their requests. The team can then log these requests in the service desk system, organize them by priority and assign them to the right team member for resolution.